Frequently Asked Questions
Everything you need to know about bringing Loop into your home.
What is the typical shipping time for furniture items?
Standard shipping usually takes 5-7 business days for small decor, while larger furniture pieces are delivered via our specialized white-glove service within 2-3 weeks.
Do you offer a warranty on your products?
Yes, all Loop furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled to qualify for a full refund.
Are your materials sustainably sourced?
Sustainability is at our core. We use FSC-certified wood, recycled textiles, and non-toxic finishes to ensure our products are safe for your home and the planet.
Can I request fabric samples before purchasing a sofa?
Absolutely! You can order a complimentary swatch kit through our website to see and feel our premium fabrics in your own lighting before making a decision.
Do you offer assembly services?
Many of our larger items include complimentary white-glove delivery and assembly. For smaller items requiring assembly, clear instructions and tools are included in the box.